Return Conditions

Return Period:
You have 15 days from the date of receipt of your order to return the items.

Condition of Items:
Returned items must be in their original condition, unused, undamaged, and in their original packaging, with all tags and accessories included.

Proof of Purchase:
A proof of purchase (invoice or receipt) must be provided for all returns.

Return Process

Return Request:
To initiate a return, please contact our customer service at [email address or phone number]. Provide your order number, the items you wish to return, and the reason for the return.

Return Label:
Once your return request is approved, we will send you a prepaid return label by email. Use this label to return the items to our warehouse.

Return Shipping:
Carefully pack the items in their original packaging. Attach the prepaid return label to the package and drop it off at a specified shipping carrier collection point.

Return Fees

Kazearte covers all return shipping fees. You will not incur any additional costs for returning your items.

Refund

Refund Timeline:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.

Refund Method:
The refund will be made using the same payment method used for the initial purchase.

Non-Eligible Items

  • Gift cards.
  • Items on promotion or sale, unless they are defective or damaged.

Exchanges

If you wish to exchange an item for a different size, color, or a different product, please follow the return process above to return the initial item. You can then place a new order for the desired item.

Contact

For any questions or further assistance regarding our return policy, please contact our customer service:

  • Email: contact@kazearte.com
  • Phone: +33 6 05 79 25 11

We thank you for your trust and loyalty to Kazearte. Your satisfaction is our priority, and we are committed to providing you with the best possible service.

Kazearte – Quality and satisfaction at the heart of our commitments.