Return Conditions
Return Period:
You have 15 days from the date of receipt of your order to return the items.
Condition of Items:
Returned items must be in their original condition, unused, undamaged, and in their original packaging, with all tags and accessories included.
Proof of Purchase:
A proof of purchase (invoice or receipt) must be provided for all returns.
Return Process
Return Request:
To initiate a return, please contact our customer service at [email address or phone number]. Provide your order number, the items you wish to return, and the reason for the return.
Return Label:
Once your return request is approved, we will send you a prepaid return label by email. Use this label to return the items to our warehouse.
Return Shipping:
Carefully pack the items in their original packaging. Attach the prepaid return label to the package and drop it off at a specified shipping carrier collection point.
Return Fees
Kazearte covers all return shipping fees. You will not incur any additional costs for returning your items.
Refund
Refund Timeline:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.
Refund Method:
The refund will be made using the same payment method used for the initial purchase.
Non-Eligible Items
- Gift cards.
- Items on promotion or sale, unless they are defective or damaged.
Exchanges
If you wish to exchange an item for a different size, color, or a different product, please follow the return process above to return the initial item. You can then place a new order for the desired item.
Contact
For any questions or further assistance regarding our return policy, please contact our customer service:
- Email: contact@kazearte.com
- Phone: +33 6 05 79 25 11
We thank you for your trust and loyalty to Kazearte. Your satisfaction is our priority, and we are committed to providing you with the best possible service.
Kazearte – Quality and satisfaction at the heart of our commitments.